Nexus Trading - Return and Refund Policy

Last Updated: 02-02-2024

Thank you for shopping at Nexus Trading. We appreciate your business and want to ensure your satisfaction with our products. Please review our policy carefully.
Returns

Eligibility Criteria:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
The item must be returned within [number of days] days from the date of purchase.
Non-Returnable Items:

Return Process:

To initiate a return, please contact our customer service at supprt@nexustrading.store to obtain a Return Merchandise
Authorization (RMA) number.
Clearly mark the RMA number on the outside of the package.
Ship the item to the address provided by our customer service.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the return is approved, a refund will be processed to your original method of payment within 15 days. Refunds

Refund Eligibility:

Refunds are issued for eligible returned items only.
Shipping costs are non-refundable.

Late or Missing Refunds:

If you haven’t received a refund within the specified timeframe, please check with your bank or credit card company.
If the issue persists, contact us at supprt@nexustrading.store.

Exchanges

We currently do not offer exchanges. If you need a different item, please follow the return process, and then place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at supprt@nexustrading.store for assistance.

Contact Information

If you have any questions about our Return and Refund Policy, please contact us at supprt@nexustrading.store.